Hygi Masters obtains European CEPA certificate

Hygi Masters has taken an important step in the further development of its position among the largest Belgian pest control companies. This week the division of the Multi Masters Group received the European CEPA certificate. As the third company in Belgium.

On 4 November 2020 Hygi Masters received a visit from an auditor of the certification agency DQS. He came to check whether the pest management companies’ management system complies with the European standard EN 16636:2015. This standard was developed to professionalise the European pest control sector and to protect customers, public health and the environment.

During the audit, the DQS auditor subjected both theory and practice to a thorough inspection. “The entire process was turned inside out,” says manager Patrick Houtmeyers. “How we deal with a report of pests, how we contact the client, how we evaluate the situation, how we organise the approach, how we report on our activities, how we follow up the situation, which trainings our employees follow, which types of pesticides we use, our risk analyses,… The car of one of our technicians was also examined in detail. The auditor asked him questions about each part of his equipment. He did not miss a single detail.”


Hygi Masters passed with flying colours. Among other things, the communication and follow-up system of the Multi Masters Group, to which Hygi Masters belongs, scored excellently. DQS describes it as follows: “One of the strengths is the use of Multidesk for documenting pest control programmes. Multidesk is a perfect programme for the registration and consultation of all visits.” The emphasis Hygi Masters places on the training of its pest controllers was also appreciated by the auditor.

Hygi Masters in Belgian top three

By obtaining the CEPA certificate, Hygi Masters confirms its place among the most important pest control companies in Belgium. It is only the third company in our country to fully comply with the European standard EN 16636 (version 2015). Passing this audit proves that Hygi Masters:

  • has the necessary competences and know-how to carry out pest control.
  • has a management system that guarantees a consistent level of quality.
  • systematically reduces the risks for customers and the public to an absolute minimum.
  • systematically keeps potential negative effects on the environment and animal welfare to an absolute minimum.

In addition to the CEPA certificate, Hygi Masters also holds the ISO 9001:2015 certificate, the VCA-P:2017/6.0 certificate, the ISO 14001:2015 certificate and the phytosanitary licence. Hygi Masters is registered with the FPS Public Health, Environment department Biocides and is an active member of BePMA, the Belgian Pest Management Association.
In addition to pest control, Hygi Masters specialises in sanitary hygiene and building care. The company also has a collection service for deceased pets.

Hygi Masters receives the European CEPA certificate. In Belgium there are only two other pest management companies that have obtained this certificate.
Annemie Valkeneers of certification agency DQS hands over the CEPA certificate to Patrick Houtmeyers (right, manager of Hygi Masters) and Tom Liottier (quality manager of Multi Masters Group).
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