As a facility manager, you coordinate maintenance, manage suppliers, process reports and monitor budgets, preferably all at the same time. In practice, this means switching between emails, phone calls, spreadsheets and paper work orders. The result: information scattered across multiple systems or, worse still, not formally recorded anywhere. An integrated digital tool can simplify these processes. At Multi Masters Group, we developed our own facility management information system (or FMIS) for our customers: Multidesk.
What makes traditional facility management processes so complex?
At the heart of the problem is fragmentation. A technical fault is reported by email, followed up by phone, recorded in an internal system and invoiced through another channel. No one has a complete overview at any given time. This takes time, increases the risk of errors and makes it difficult to report on what is actually happening in your building.
Integrated digital platforms solve this by bringing together building management, maintenance, resource management and reporting in one environment. This creates greater control, transparency and efficiency, without you being dependent on multiple separate systems.
Multidesk: one facility management information system, all lines together
Digitalisation is of course nothing new, but it has clearly become a strategic priority. A survey by SFG20 shows that half of organisations consider digitalisation to be very important. At Multi Masters Group, we have been responding to this need for several years now. Multidesk is the digital service desk we developed specifically for facility managers. The FMIS platform brings together all communication, reports and follow-up in one place, accessible to both your team and our technicians. If you report an intervention via Multidesk, we receive that report immediately, and you can follow the entire progress in real time. Reporting and analyses of feedback and quality checks can also be viewed clearly in Multidesk.
What does this mean for you?
The benefits are most noticeable in day-to-day operations:
One reporting point for everything
Whether it concerns faulty lighting, scheduled maintenance or an urgent intervention, everything goes through the same channel. This makes communication easier and reduces the risk of missed reports.
Shorter response times
Because reports immediately reach the right person, action is taken more quickly. No delays due to forwarding or misunderstandings.
Automatic reporting and KPI monitoring
Multidesk records everything: turnaround times, intervention history, recurring issues. That data is always available, without you having to put manual work into it yourself. As a result, adjustments are made based on figures and facts.
Less administration
Work orders, confirmations, follow-up notes: most of your administration is handled through one platform, ensuring a streamlined workflow. This frees up more time for your core tasks again.
Facility management that grows with you
An integrated platform not only centralises processes but also provides the basis for better decisions: at a glance, you can see how your building is performing, where the bottlenecks are and where optimisation is possible. Multidesk is not a generic software solution; it is a tool we developed from our own expertise in technical facility management, tailored to the reality of our customers. And just as our services grow with your needs, Multidesk evolves with them.
