Next to Place Saint Lambert in Liège, you’ll find ILOT Saint-Michel. This multifunctional complex combines shopping, working, and living. In addition to shops, supermarkets, and food chains, you’ll find offices and around 120 residential units. Between 400 and 500 people work at the site every day. ILOT counts on Cleaning Masters to clean this vibrant shopping centre.
Tailored cleaning for the ILOT Saint-Michel shopping centre
Two years ago, Managing Director Nicolas Steils decided to outsource the shopping centre’s cleaning services. After comparing several providers, Cleaning Masters was chosen. “Multi Masters Group came up with the best solution, both in terms of price and quality. It wasn’t just the price that convinced us, but more importantly, the high quality of service and willingness to work together on a tailor-made solution.”
The cleaning masters operate daily in the common areas, stairwells, lifts, underground parking, and outdoor areas. They start their rounds every morning between 6 a.m. and 8:30 a.m., followed by a second cleaning in the afternoon.
Flexibility and personal contact
What Nicolas appreciates most is the speed and accessibility. “When something needs urgent cleaning, I can reach the right contacts instantly. They will then immediately arrange for someone to visit. That is really one of Cleaning Masters’ strongest points.”
The team also cooperates constructively when faced with challenges: when certain areas were insufficiently cleaned, Cleaning Masters adjusted the schedule together with ILOT. Besides the professional contact, Nicolas also appreciates the informal bond he has with his contact person. He describes the collaboration in one sentence, “Cleaning Masters is a great company with family values, providing a quality service at a competitive price and always mindful of its clients’ needs.”
