At Ostend-Bruges Airport, Cleaning Masters ensures a clean and safe environment for passengers and employees every day. Technical Manager Jeroen Van Sevenant explains what the partnership looks like and why flexibility is so important.
From internal burden to outsourced support
Jeroen has been responsible for maintaining the airport infrastructure for eight years. Until early 2023, things were not running as smoothly as desired: the cleaning team itself performed well, but the previous partner fell short when it came to managing schedules, response times and flexibility. Today, that is different: thanks to the support provided by Cleaning Masters, Jeroen can efficiently coordinate ongoing projects. In the meantime, the scope of services has expanded to include waste management, sanitary products and window cleaning.
An airport that never stands still
An airport operates in an unpredictable environment, which requires a partner that can adapt accordingly. The Cleaning Masters supervisor aligns the schedule with the flight timetable. Delays or diverted flights from other airports require quick adjustments. Jeroen prefers not to rely on fixed meeting times: “I talk with the supervisor very regularly, and we are both easy to reach. That flexibility is important to me.”
“More than 1,000 surveyed passengers rated the cleanliness of the airport from good to very good in 85% of cases.”
Cleaning Masters and Ostend-Bruges Airport also ensure that all sector-mandated training is completed. And the rules are strict: “Everyone working at the airport must have a badge. Staff are also screened by the relevant government authorities.”
The impact of an integrated facility partner
With one partner managing the full range of facility services, employees no longer have to pass tasks from one person to another. They know the site inside out and take responsibility for it. For Jeroen and his team, that mainly means more time for other priorities. Passengers notice the difference, even if they are not aware of the organisation behind it: more than 1,000 surveyed passengers rated the cleanliness of the airport from good to very good in 85% of cases.
