A clean entrance hall, hygienic sanitary facilities and a flawless production line. It goes without saying for your employees and visitors, but as a facility manager, how do you know that the quality of that cleaning is really up to standard? How can you assess, compare and improve that quality? The answer lies in objective quality control. No longer working on the basis of gut feeling or a complaint afterwards, but measuring, monitoring and adjusting structurally.
Quality measurement system: no superfluous luxury
Traditionally, quality monitoring in cleaning has been through random inspections and verbal feedback from employees. The downside: subjective results that you cannot compare over time or location. Feedback may be difficult or unstructured to pass on to the cleaning team that carried out the cleaning. Therefore, a standardised quality system is not a luxury.
Quality in cleaning: Quality Measurement System
A well-thought-out quality system starts from measurable criteria per room type. A sanitary facility will have different hygiene standards than an archive room or a meeting room. By rating each type of space on relevant elements, you get a score that can be analysed.
Cleaning Masters developed its own quality control system: QMS (Quality Measurement System). The system provides an efficient method of assessing different spaces on a daily basis. Does a space not meet expected quality standards? Then cleaning staff can start from concrete, constructive feedback with clear areas for improvement.
The benefits of measuring
- QMS is set in accordance with quality standards EN 13549 and ISO 28590:2017.
- Each room type can be compared based on hygiene level, so no apples compared with pears.
- The quality system can also be personalised by sector. A petrochemical company has different standards than food production or an ordinary office building.
- Shortcomings can be described and photographed: no room for endless discussions.
- Reports are generated automatically and can be accessed via Multidesk, the digital platform of Multi Masters Group.
Quality in cleaning: to measure is to improve
A quality score is not an end point, but a starting point. When an audit produces an under-rating, a structured action plan is initiated: what went wrong, why, and what corrective action is needed? A recheck follows after implementation.
That cycle of measuring, analysing, adjusting and rechecking is at the heart of true quality improvement. Everyone thus contributes to that adjustment: the facility manager(s), the cleaning team, but also the employees who use the cleaned areas.
A customised facility partner
A professional cleaning partner offers results not promises. That means: regular, standardised checks with objective scores, full transparency through digital reporting, and a clear pathway when the standard is not met. Cleaning Masters keeps raising the bar for itself. By continuously developing the quality control systems internally as well as performing our own checks, we continue to grow along with the needs of our customers.
Want to know more about how Cleaning Masters as a facilities partner takes your cleaning to the next level?
