The reception, the waiting room, a first phone call: these are moments that determine how someone will remember your organisation. Whether it’s a potential customer, a new employee, a supplier, or a visitor: everyone deserves a warm welcome. Your company’s first impression plays a key role in your image and the trust you build with everyone who comes into contact with your organisation. A good facility team can help relieve some of that pressure.
The importance of hospitality in facility management
What makes people feel good when they’ve stepped outside your company? Here’s what you’re should be looking for in a facility officer:
- Personal contact: as in many cases, no one likes to feel like a number. A staff member at the reception desk, for example, asks about the purpose of the visit, makes immediate eye contact, and quickly switches to the right contact person. But even a cleaning employee who takes a moment to kindly show a visitor the way makes a difference.
- Professionalism: staying calm under pressure, assessing situations in advance and acting thoughtfully are qualities that carry at least as much weight as a friendly face.
- Organisational culture: often, the facility officer is the first person a stakeholder comes into contact with: this could be a warehouse worker or technical employee who supervises your suppliers, a receptionist at the front desk, a cleaning employee in the hallway, or a landscaping specialist in the car park even before they enter the building. When those employees tangibly convey your organisation’s values and DNA, trust is created from the very first moment. And that may well make all the difference in a partnership.
An extensive range of tasks
A facility officer does much more behind the scenes than what a visitor gets to see. Whether it is cleaning, technical maintenance, security, or landscaping maintenance: each team contributes in its own way to the hospitality content of your organisation. The facility team also takes on administrative responsibilities in addition to their day-to-day operational tasks, including things like drawing up schedules, reporting to management, doing regular quality checks, and following safety regulations. An integrated facility partner such as Multi Masters Group can help support you in all areas. Because whether it’s the cleaning worker in the hallway or the receptionist at the front desk, every moment of contact counts.
The right person for the job
A facility officer is a jack of many trades: passion and a good sense of responsibility are paramount, but hospitality and customer friendliness cannot be lacking. For that reason, you can’t just hire the first person you come across; you need to look for someone with the right skills as well as someone who fits your company culture.
That conviction is also in the way Multi Masters Group operates. We not only look at competences, but also at the identity of the company and the environment in which someone ends up. Our employees also receive regular internal training, including hospitality training. This way, we ensure that facility is not just another function, but a real added value for your organisation.
Wondering what Multi Masters Group can do for your organisation? Then please don’t hesitate to contact us.
