For an organisation like Pidpa , active in drinking water production, sewer management and operating the visitor centre Hidrodoe , a clean, safe and reliable working environment is essential. Since 2019, the water company has relied on Cleaning Masters, the cleaning division of Multi Masters Group, as its sustainable cleaning partner. In 2024, the partnership was renewed again: a clear sign that Pidpa has found a professional cleaning partner that truly takes work off its hands.
Smooth communication, fast follow-up
For Cristel Smets (see picture), Team Leader Personal Facilities at Pidpa, communication is key: “If we ask or report something, action is taken immediately and it is resolved quite quickly. That is the advantage of smooth communication.” These short communication lines ensure that requests are handled quickly, replacements are arranged immediately and problems never linger.
A sustainable match
Pidpa has been working for years on minimising its ecological footprint. Sustainable energy, circular materials and strict internal environmental requirements are central to their operations. “Our cleaning teams must also meet those standards. Cleaning Masters uses sustainable materials and explains every innovation with technical data sheets. That builds trust,” says Cristel.
The right partner for complex locations
With geographically spread sites, offices, service buildings and the interactive water experience centre Hidrodoe, Pidpa is far from a standard work environment. Yet Cleaning Masters delivers quality every single day.
At Hidrodoe, cleaning robots are even used to efficiently maintain large areas. This allows the cleaning masters to spend more time on detailed cleaning, essential in a location that receives 55,000 visitors each year.
“Cleaning Masters always guarantees continuity.”
Even Hidrodoe’s remote location is no obstacle. “Finding staff for that region is not easy, but Cleaning Masters always guarantees continuity. We can rely on them,” says Cristel.
A partnership built on trust
It is no surprise that Pidpa renewed its contract with Cleaning Masters in 2024. The cooperation is human, open and solution-oriented. “The contact with the regional manager, supervisors and administration is always pleasant and professional. We receive immediate feedback and they really think along with us,” Cristel explains.
For an organisation that safeguards the water quality of 1.5 million users day and night, reliability is indispensable. With Cleaning Masters, Pidpa has found a partner that shares that responsibility wholeheartedly.
