Ecobati has relied on Cleaning Masters for professional cleaning services since early 2025.
“The very first conversation with Multi Masters Group immediately gave me a good feeling”
Sustainable construction requires well-considered choices, down to the smallest details. For Ecobati, this attention does not stop at ecological building materials, but extends to the way in which their branches are maintained on a daily basis. At the beginning of 2025, the Liège-based company therefore made a conscious decision to choose a new cleaning partner. The result? Clean spaces, clear agreements and a partnership that feels as solid as a well-insulated wall. Tanguy Debooser from Ecobati explains why Cleaning Masters is the right match for him.
Ecological construction from A to Z
Ecobati has been helping people who want to build or renovate with respect for people and nature, for more than 35 years. The distributor of ecological building materials mainly specialises in thermal and acoustic insulation, but is also the ideal partner for those looking for sustainable paint, floor coverings, or wall finishes.
Individuals and professionals alike will not only find an extensive range at Ecobati, but also honest tips and tailor-made advice. Everything you need to finish a home or building ecologically from A to Z is available under the same roof.
Ecobati’s headquarters are based in Herstal, and it has a total of nine branches: seven in Belgium and two in France. Some sixty people demonstrate their commitment to the company every day. Herstal alone employs 25 people, in logistics, marketing and purchasing.
Sustainability is in their DNA
For Ecobati, sustainable construction does not end with the product range. The way they work also reflects their vision. They resolutely opt for materials with a low ecological footprint and are fully committed to renovation projects that are healthy for residents and the planet. They encourage customers to make conscious choices and support them in doing so with knowledge, advice, and training. Ecobati aims to help accelerate the transition to a circular and climate-friendly construction sector.
Ecobati chooses Cleaning Masters’ cleaning services
In early 2025, Ecobati decided to change course with the decision to partner with Cleaning Masters to clean three of their sites in Herstal, Namur, and Sprimont. Tanguy Debooser, who has been in charge of all purchasing at Ecobati for over four years, explains, “We were not entirely satisfied with our previous partner and felt it was time for a more professional approach.” The very first conversation with Multi Masters Group left me with a good impression. Francesca, our first point of contact at Multi Masters Group, explained everything clearly. No aspects were left vague or ambiguous.”
“As a purchasing manager, I want certainty above all else. When something needs to be done, I want it to be taken care of. And that’s the feeling I get with Cleaning Masters.”
Clear agreements and transparent communication
All purchases pass through Tanguy, from construction materials to paper for the copier. And that’s precisely why he attaches such importance to clear agreements, transparent communication, and efficient follow-up. “What really won me over was Multi Masters Group’s flexibility. They have the people and the structure to act quickly when needed. From the beginning, the contract and administration were flawless. That inspires confidence.”
Prompt follow-up to feedback
In Herstal, a team of three cleaning masters keeps everything clean and tidy. They take care of the showroom, offices, communal areas, and windows twice a week. “We don’t have any issues with that,” says Tanguy. “It is always clean. And if we do want to make any changes, they are addressed immediately. That speed and accessibility are really crucial for me as a purchasing manager.”
At the beginning of our collaboration, there were a few minor points of concern, but they were dealt with quickly. “I briefly discussed them with Francesca, and they were resolved the same week. That says a lot about how they handle feedback. We really feel heard as customers.”
“If I have a question, I always receive a clear answer in no time at all. I really appreciate that.”
A great collaboration in every way
For Tanguy, a good collaboration is more than just a clean work environment. “We greet the cleaners here every day. That daily contact is important. And I have regular meetings with Francesca to catch up or discuss something. And if I have a question, I always receive a clear answer in no time at all. I really appreciate that.”
What makes the difference for him? “Multi Masters Group’s scale allows them to act quickly. If something doesn’t go as expected, they can easily deploy another team. What’s more, the contract is very transparent, the communication clear, and the invoicing correct. Everything works as it should.”
Tanguy sums it up, “As purchasing manager, above all, I want certainty. If there is an issue, I want it to be resolved. And I feel that Cleaning Masters are on exactly the same wavelength. So far, they have always responded promptly and correctly. That inspires confidence for the future.”
About Ecobati
- Wholesaler of ecological building materials, operating in Belgium and France.
- Specialising in thermal and acoustic insulation.
- Also offers paint, flooring and bespoke advice.
- Head office in Herstal, total of nine branches and some sixty employees.
- Since January 2025, has collaborated with Cleaning Masters to clean the buildings and windows in Herstal, Namur, and Sprimont.
