Check in and out at work (CIAO): everything you need to know about digital employee attendance recording

As of 1 September 2024, attendance recording of employees, self-employed workers, temp workers, and trainees tasked with facility-related work shall be compulsory. In this article we will provide answers to the most pressing questions regarding Check in and out at work, or CIAO in short.

Why have a Check in and out at work?

Through digital recording under the Check in and out at work system, the national social security office ((RSZ/ONSS) seeks to achieve several objectives:

  • Improving employee safety.
  • Fighting moonlighting.
  • Fighting social security fraud.
  • Alleviating the administrative burden caused by working time statements.
CIAO - check in and out at work - Multi Masters Group

Who must register?

In the Multi Masters Group, compulsory registration shall apply to all white-collar workers of Cleaning Masters (including those of Hygi Masters – pest control), Mobility Masters, Techni Masters, Construct Masters, Green Masters, and Maintenance Masters.

For additional information, we refer to the Programme Act of 26 December 2022.

Who is responsible for CIAO?

Both the employer (or the subcontractor and the temp partner) and the employees are responsible.

The employer is under the obligation to inform his workforce of the compulsory registration. “In the Multi Masters Group, we provide training for our employees on Check in and out at work, complemented with an information video and posters in the workplaces,” says Philip Paelinck, Managing director at the Multi Masters Group.

What needs to be registered?

Which data need to be registered to meet the requirements of CIAO legislation:

  • Employee identity data.
  • Worksite address.
  • Status of the person performing the work (e.g., trainee, temp worker, etc.).
  • Employer identity data.
  • Duration of the work from start to end.
  • Breaks.

For the employee, subcontractor, or temp worker, this involves:

  • checking in at the start of the daily work.
  • registering the beginning and the end of any break longer than 15 minutes.
  • checking out at the end of the daily work.

All the above data are automatically forwarded to the database of the national social security office.

How to register?

There are various ways in which businesses and their employees (employees, subcontractors, temps) can register with Check in and out at work. The authorities provide a system for this purpose. The Multi Masters Group has chosen to work with MM-Time. “This digital application developed by our ICT department is very user-friendly and especially very fast,” says Philip Paelinck.

When will Check in and out at work start?

The law provides for compulsory CIAO registration to start on 1 September 2024. However, businesses can implement employee digital attendance recording earlier.

The Multi Masters Group has chosen to deploy the system as of 1 April 2024. “This will enable us to perform in-depth testing of everything and we will have certainty that the system will be fully deployed by September. Additionally, the early start will give us enough time to comprehensively inform our workforce, our clients, and our partners.”

Back to top