Wouter Peters (H. Essers) on the long-standing collaboration with Multi Masters Group
“Over the years, Multi Masters Group has grown into a fully-fledged supplier for H. Essers.”
H.Essers, founded in 1928 by Henri Essers, is Belgium’s largest logistics service provider. The family business offers integrated transport services and logistics solutions throughout Europe for sectors such as chemicals and healthcare. As the company grew, H.Essers sought a reliable partner for cleaning its various sites. Clear communication and flexibility were crucial factors in the search for a facility services partner. Today, Cleaning Masters, the cleaning division of Multi Masters Group Multi Masters Group, is one of H.Essers’ regular partners.
“Cleaning Masters had been cleaning one of our sites for many years,” says Wouter Peters, Team Manager Purchase at H.Essers. “When we started looking for a permanent partner to clean all our sites, mainly in Belgium, in 2012, we compared several companies. However, it soon became clear that Multi Masters Group was the best fit for our needs.”
But Multi Masters Group is more than just a cleaning company. “We have always been very satisfied with the service provided by Cleaning Masters. Everything is thoroughly cleaned, communication is transparent and the price-quality ratio is excellent,” says Wouter. “Over the years, Multi Masters Group has grown into a fully-fledged supplier for H.Essers.”
The power of trust
Clear communication is key for H.Essers. “One of the biggest advantages of Multi Masters Group is that we work with a single point of contact, a SPOC,” says Wouter. “That makes everything much easier. If there are any questions or problems in the future, I only need to contact one person who will follow it up internally. Thanks to Multi Masters Group’s hands-on mentality, we always get a tailor-made solution quickly.”
“Mutual transparency was a prerequisite for us to enter into a partnership with Multi Masters Group.”
According to Wouter, other reasons for the collaboration are flexibility and expert follow-up. “At Multi Masters Group, you can count on comprehensive follow-up of the services provided. In addition, the employees are flexible: if I need a team at a specific location tomorrow, I know that skilled experts will be there the next day.”
Values make the difference
Cleaning Masters supports H.Essers so that the company can focus fully on its core tasks. The answer to every question is an enthusiastic: “We’ll take care of it!” Quality, safety and the environment are key words in this service. This fits in seamlessly with H.Essers’ corporate values: reliability, care, entrepreneurship, positivity and simplicity.
“At Multi Masters Group, you can count on comprehensive follow-up of the services provided.”
When missions and values align, a lasting partnership is formed. “From the outset, communication has always been clear and open, and we continue to do so every day,” says Wouter. “Problems or comments are treated with respect and followed up by experts. Mutual transparency was a prerequisite for working with Multi Masters Group, and that has only strengthened our collaboration. I would recommend Multi Masters Group; I have done so before and will continue to do so,” he concludes.
