Christophe Custers (H. Essers) about his years of cooperation
with Multi Masters Group
“Over the years, the Multi Masters Group has become a full-fledged H. Essers supplier”
H. Essers, founded in 1928 by Henri Essers, is Belgium’s largest logistics provider. This family business offers integrated transport services and logistic solutions all over Europe to the chemical, pharmaceutical and public health industries, to name a few. As the company grew, a solution had to be found for cleaning the various sites. Clear communication and flexibility were major considerations in the search for the right partner. Nowadays the Multi Masters Group has become a regular supplier, a facility service provider offering H. Essers a wide range of services.
“Cleaning Masters, the cleaning division of the Multi Masters Group, had been cleaning one of our sites for a few years”, says Christophe Custers, purchase manager at H. Essers. “When we started looking, in 2012, for a fixed partner to clean all our – mainly Belgian – sites, we compared a few companies. However, before long, the Multi Masters Group proved to be the best choice to meet our requirements in some regions.”
However, the Multi Masters Group is so much more than a mere cleaning operation. “We have always been very satisfied with Cleaning Masters’ performance. Everything gets cleaned thoroughly, communication is transparent and the price/quality ratio is good”, adds Christophe. “When the Multi Masters Group introduced us a few years ago to their complementary services, we asked them to submit a proposal to us. Again, the Multi Masters Group proved to be an interesting partner for H. Essers. Ever since, we have been counting on Techni Masters for technical support and on Green Masters for green care services on our sites”, says he. “Over the years, the Multi Masters Group has become a full-fledged H. Essers supplier.”
The force of trust
To H. Essers, clear communication is essential. “One of the main reasons we chose the Multi Masters Group’s is that they work with a SPOC”, says Christophe. “That’s a great advantage. If some problem arises with a service provided, I just need to call one person who will look into the matter internally. With the hands-on mind-set of the Multi Masters Group, feedback and solutions follow quickly.”
“We compared several companies, but before long the Multi Masters Group proved to be the best choice“
Flexibility and expert follow-up are additional reasons to work with the Multi Masters Group, according to Christophe. “With the Multi Masters Group, one can count on extensive follow-up of the services provided. Moreover the staff at the Multi Masters Group show high flexibility. If I need a team onsite somewhere tomorrow, I will be fully confident that competent experts will turn up there the next day.”
Values make the difference
The Multi Masters Group offers H. Essers a wide range of services enabling the company to focus fully on its mission. Therefore, every request receives the same enthusiastic response: ‘We take care of it!’. The key words of this service provision are quality, safety and the environment. This is fully in line with the corporate values of H. Essers: reliability, care, entrepreneurship, positive mind-set and simplicity.
“Problems or comments are expressed respectfully and dealt with by experts.”
Matching missions and visions generate a durable partnership based on shared values. “In choosing the Multi Masters Group, we have found a reliable partner”, adds he. “From the word go, our communication has continuously been a clear and open one, and it has remained so to this day”, says Christophe. “Problems or comments are expressed respectfully and dealt with by experts. Mutual transparency was a requirement for H. Essers to work with the Multi Masters Group and this has been beneficial to our cooperation. I would recommend the Multi Masters Group. I have already done so before and I will do so in future”, concludes he.